FAQ

You can use credit cards (VISA, mastercard, AMEX), cash on delivery ( *1 ), Apple Pay ( *2 ), PayPal, and Google Pay.

*1 Cash on delivery is only accepted within Japan.

*2 Apple Pay can only be used with the internet browser Safari. Please check Apple's official website for details on compatible devices.

If you do not receive an order confirmation or shipping confirmation email, please check that the email address you registered when creating your account or placing your order was entered correctly (whether the spelling is correct, you entered the domain name, or there are no spaces). etc.).

If you do not receive the e-mail even though it is entered correctly, the e-mails from tokyo grapher may not be delivered correctly due to the setting of receiving e-mails to prevent spam.
Please make settings so that you can receive emails from the "tokyo-grapher.com" domain in advance.

■ Those who use a PC email address

Click here for Gmail users

Click here for Yahoo! Mail users

■ Those who use mobile phone/smartphone e-mail address

Click here for docomo users

Click here for au users

Click here for SoftBank users

Items ordered by 9:00 am will be shipped the same day, and orders placed after 9:00 am will be shipped the next business day.

In addition, we are closed on Saturdays, Sundays and public holidays. Orders received on Saturdays, Sundays, and holidays will be shipped the next business day. note that. (Regarding shipments during the year-end and New Year holidays and summer holidays, we will inform you accordingly on this site.)

Please refer to the usage guide regarding the shipping of pre-ordered items, and shipping when pre-ordered items and in-stock items are ordered at the same time.

For delivery within Japan
The ordered products will be delivered by Yamato Transport.
If the total price of the product is ¥10,000 (excluding tax) or more, we will deliver it free of charge (*).
Also, for the following products, you can choose to ship in light packaging (uniform shipping fee ¥378) that can be delivered at a reduced shipping fee.
*Delivery within Japan only

Products that you can choose to ship in light packaging

Attachment Lens / Filter
MACRO LENS
PL Filter

mount
BLM (Built-in Lens Mount)
Easy Fit Mount

Parts
Lens Cap Set 31mm
Lens Cap Set 35mm
Lens Cap Set 37mm
Duralumin Case Tools

List of shipping charges by region

When shipping overseas
You can choose either EMS (Express Mail Service) or FedEX.

Currently, we do not accept orders with a specified delivery date and time for orders from this site.
If the delivery address is within Japan and you would like to specify the date and time, please fill in the desired delivery date and time in the memo field when ordering.

We can deliver not only to Japan but also to all over the world.

You will need to purchase a separate mount for the new model.
Regarding the lens, you may be able to use it as it is even if it is a different model.

Since a dedicated mount is required for each model, it cannot be used with different models.
Also, please note that Android devices other than iPhone are not supported.

Duralumin case screws can be purchased from Duralumin Case Tools .

Yes. It is possible.
Mounts for attaching tokyo grapher lenses/filters, not limited to Duralumin Case " Duralumin Case ", " BLM (Built-in Lens Mount) " and " Easy Fit Mount " can be used only for iPhone cameras without attaching tokyo grapher lenses. It is possible to use.

Make sure the Easy Fit Mount is firmly attached to the iPhone all the way.

tokyo grapher conducts pre-shipment inspections and ships only good products, but in rare cases resolution may not be good. In that case, please contact us from the inquiry form as we will handle returns and exchanges.

Some products are available at the stores listed in Stores .
We apologize for the inconvenience, but please contact the store directly regarding the products we handle.

Please check our recommended BLM (Built-in Lens Mount) compatible iPhone case list on the BLM (Built-in Lens Mount) page.

Details of BLM (Built-in Lens Mount)

You can also purchase the lens cap alone.
The size of the lens cap varies depending on the lens you are using.
FISH-EYE LENS, MACRO LENS, PL FILTER, Diffusion FILTER from Lens Cap Set 31mm ,
Wide Lens, Tele LENS from Lens Cap Set 35mm ,
Please purchase FISH-EYE 220 from Lens Cap Set 37mm .

Please check the " How to handle the lens " page.

Please check the " How to care for the lens " page.